What is the parking situation at Park Regis City Quays, and what is the cost?
12 August 2025
Parking is available, but often requires pre-booking and incurs an additional daily fee of $15. Avai...
Parking is available, but often requires pre-booking and incurs an additional daily fee of $15. Availability can be limited, and some guests have experienced issues with pre-booked parking not being honored. Street parking is also an option, but security concerns have been raised. It's advisable to confirm your reservation directly with the hotel.
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What is the general condition and quality of the rooms at Park Regis City Quays?
12 August 2025
Rooms vary in quality. While many are spacious and comfortable, particularly the apartments, others...
Rooms vary in quality. While many are spacious and comfortable, particularly the apartments, others are described as small, dated, and not matching online photos. Some rooms have limited or undesirable views. Maintenance issues like leaking faucets or damaged doors have been reported, and the hotel generally feels a bit tired and in need of updating.
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What is the cleanliness like at Park Regis City Quays?
12 August 2025
Cleanliness reports are mixed. While many guests found their rooms clean and well-maintained with da...
Cleanliness reports are mixed. While many guests found their rooms clean and well-maintained with daily housekeeping, others reported issues such as dirty sheets, hair in the bathroom, stained furniture, mould, unpleasant smells, or a general need for a deep clean. Some towels had a strong disinfectant smell.
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What is the noise level like at Park Regis City Quays?
12 August 2025
Noise is a common complaint. Guests have reported hearing noise from neighboring rooms (parties, tal...
Noise is a common complaint. Guests have reported hearing noise from neighboring rooms (parties, talking, bathroom use, slamming doors), construction, fire alarms, and external sounds. Soundproofing appears to be minimal, and some rooms are particularly susceptible to noise.
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What is the check-in process like at Park Regis City Quays, especially for late arrivals?
12 August 2025
Check-in experiences are inconsistent. Some guests report quick and easy check-in, while others have...
Check-in experiences are inconsistent. Some guests report quick and easy check-in, while others have found reception unmanned, particularly during late arrivals, and have had difficulty reaching anyone by phone. Digital registration requiring a photo ID is now in place. Late check-ins are possible with provided instructions.
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What kitchen facilities are available in the rooms at Park Regis City Quays?
12 August 2025
Some rooms, particularly apartments, have kitchenettes or full kitchens equipped with a microwave, f...
Some rooms, particularly apartments, have kitchenettes or full kitchens equipped with a microwave, fridge, cutlery, plates, and cups. However, supplies like dish soap, dishwasher powder, and milk may be limited. Some guests have had to wash dishes in the bathroom.
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What amenities are provided in the rooms at Park Regis City Quays?
12 August 2025
Amenities can be inconsistent. Guests have reported missing items such as doonas/duvets, blankets, t...
Amenities can be inconsistent. Guests have reported missing items such as doonas/duvets, blankets, toothbrushes, toothpaste, complimentary water, pillows, or finding beds uncomfortable. Some rooms lack basic items.
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What is the air conditioning like at Park Regis City Quays?
12 August 2025
Air conditioning is generally available, but some guests have reported issues with it being ineffect...
Air conditioning is generally available, but some guests have reported issues with it being ineffective, noisy, leaking water, or rattling. Some rely on ceiling fans instead.
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What is the quality of the staff and customer service at Park Regis City Quays?
12 August 2025
Experiences with staff vary. Many guests praise the staff as friendly, helpful, and accommodating, w...
Experiences with staff vary. Many guests praise the staff as friendly, helpful, and accommodating, with some specifically mentioning excellent service. However, others have described them as dishonest, unhelpful, rude, or impersonal, particularly when addressing concerns.
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What is the location of Park Regis City Quays like?
12 August 2025
The location is generally considered excellent – centrally located within Cairns, close to the city...
The location is generally considered excellent – centrally located within Cairns, close to the city centre, waterfront, restaurants, shops, the casino, the cruise terminal, and the bus station. It's within walking distance of many attractions and convenient for reef tours.
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What is the security like at Park Regis City Quays?
12 August 2025
There have been security concerns raised by at least one guest who reported an unsafe encounter and...
There have been security concerns raised by at least one guest who reported an unsafe encounter and felt their concerns were dismissed. Car thefts have also been mentioned in relation to street parking.
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What facilities are available at Park Regis City Quays?
12 August 2025
The hotel offers a rooftop pool (which can be cold, small, or under renovation) and a gym. There is...
The hotel offers a rooftop pool (which can be cold, small, or under renovation) and a gym. There is no on-site bar or restaurant. Rooms may have kitchenettes.
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What is the deposit/bond process like at Park Regis City Quays?
12 August 2025
A $100 deposit is typically required upon arrival. Some guests have experienced delays in receiving...
A $100 deposit is typically required upon arrival. Some guests have experienced delays in receiving their refund, sometimes taking several days. It’s advisable to clarify the refund process with the hotel directly and follow up if necessary.
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What is the Wi-Fi like at Park Regis City Quays?
12 August 2025
The Wi-Fi is reported to be unreliable, with slow speeds, intermittent connection, and data limits....
The Wi-Fi is reported to be unreliable, with slow speeds, intermittent connection, and data limits. Some guests have experienced issues with it not working at all.
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Is Park Regis City Quays suitable for families?
12 August 2025
Some guests have stayed with families, but family units are not always available, and rooms can be s...
Some guests have stayed with families, but family units are not always available, and rooms can be small for larger families. Amenities may be limited for children.
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Are there any issues with power outlets in the rooms?
12 August 2025
Some guests have reported a lack of sufficient power outlets in the rooms and recommend bringing a p...
Some guests have reported a lack of sufficient power outlets in the rooms and recommend bringing a power board.
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