Shangri-La The Marina, Cairns
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Shangri-La The Marina, Cairns

Pierpoint Road, 4870 Cairns, Australia
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Shangri-La The Marina, Cairns is praised for its great location near the city center and attractions in Cairns. Guests appreciate the convenient and easy access to nearby exclusive all-suite hotels providing 4-star facilities...

IN THE SPOTLIGHT
Mountain View, Luxurious Rooms, Good Value
36352 5152 Cairns -16.92 145.77968 5 3415889 Shangri-La The Marina, Cairns 1075000700780004 24 withoutdate
    • Gourmet dining
      Gourmet dining
    • Romantic escape
      Romantic escape
    • Michelin-star dining
      Michelin-star dining
    • Exclusive club access
      Exclusive club access
    • Spacious suites
    • Wellness focus
    • Modern facilities
    • Boutique charm

About

  • iconUnmatched hospitality and great service.
  • iconGym with latest equipment.
  • iconExperience a blend of comfort and luxury.
  • iconConvenient airport transfer service.
  • iconOutdoor pool with sun loungers.
leaf Families Favourite
IN THE SPORTLIGHT
Batch View. Delicious Food.
Kids- Friendly
Great for
Business
Rated 4.0
Ages 13 or above
Ages 2 - 12
Under 2
-

Facilities

  • Swimming Pool
    Pool, Hotel pool, On-site swimming pool
  • Air conditioning
    A/C, AC, air conditioner, climate control, room cooling, central air, air-con, in-room air conditioning, temperature control
  • Car parking
    On-site parking, Self-parking, Reserved parking, parking
  • Non-smoking rooms
    smoke-free rooms, no smoking rooms, non-smoker rooms, smoke-free accommodation, non-smoking accommodation, rooms without smoking, non-smoking units, smoke-free guest rooms, non-smoking suites, tobacco-free rooms
  • Laundry service
    laundry service, clothes washing, washing service, laundry facilities, in-house laundry, Laundry
  • Hairdryer
    blow dryer, hair dryer, hotel hairdryer, in-room dryer, bathroom hair dryer, wall-mounted hairdryer
  • Safe
    room safe, personal safe, security safe, in-room safe, digital safe box, valuables safe
  • TV
    television, in-room TV, smart TV, color TV, guestroom television
  • Restaurant
    on-site restaurant, hotel dining, in-house restaurant, hotel eatery, dining area, guest restaurant
  • Internet Access
    Internet access, Wired internet, Broadband connection, Ethernet access, High-speed internet connection, Internet service, Network access, DSL connection, LAN access, Internet connectivity, internet
  • Gym / Fitness Centre
    Gym, fitness centre, On-site gym, Hotel gym, Workout room, Exercise facility, Fitness room

Facilities

Room

  • Hairdryer
  • TV
  • Telephone
  • Non-smoking rooms
  • Air conditioning
  • Mini bar
  • Desk
  • Bathroom
  • Coffee/tea maker
  • Cleaning
  • Private Bathroom

Miscellaneous

  • Safe

Business Services

  • Business center
  • Faxing Facilities

Bathroom

  • Shower
  • Bathtub
  • Bathrobes

Food & Drink

  • Restaurant
  • Bar

Services

  • Laundry service
  • Room Service
  • Airport Shuttle
  • Rent a car in the hotel

Media & Technology

  • Radio

General

  • Meeting facilities

Common Areas

  • Elevator

Internet

  • Internet Access

Safety & Security

  • Disabled facilities

Front Desk Services

  • Wake up service
  • Concierge
  • Currency Exchange
  • Tour Desk

Outdoor

  • Balcony
  • Garden

Swimming Pool

  • Outdoor pool

Activities

  • Swimming Pool
  • Spa
  • Tennis courts
  • Horse Riding
  • Diving

Wellness

  • Gym / Fitness Centre

Parking

  • Car parking
  • Garage
  • Valet service

Kitchen

  • Refrigerator

Bedroom

  • Slippers

Hotel

  • Smoking room

Cleaning Services

  • Daily Housekeeping

Staff languages

  • English
  • French
  • Italian
  • Chinese

Room

  • Hairdryer

Miscellaneous

  • Safe

Business Services

  • Business center

Bathroom

  • Shower

Food & Drink

  • Restaurant

Services

  • Laundry service

Media & Technology

  • Radio

General

  • Meeting facilities

Common Areas

  • Elevator

Internet

  • Internet Access

Safety & Security

  • Disabled facilities

Front Desk Services

  • Wake up service

Outdoor

  • Balcony

Swimming Pool

  • Outdoor pool

Activities

  • Swimming Pool

Wellness

  • Gym / Fitness Centre

Parking

  • Car parking

Kitchen

  • Refrigerator

Bedroom

  • Slippers

Hotel

  • Smoking room

Cleaning Services

  • Daily Housekeeping

Staff languages

  • English
Show all

Location

  • Pierpoint Road, 4870 Cairns, Australia
  • Not Available.
  • Not Available.
  • Visit website

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Q & A for Shangri-La The Marina, Cairns

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About: Shangri-La The Marina, Cairns

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Q & A for Shangri-La The Marina, Cairns

About: Shangri-La The Marina, Cairns

Question Icon

What is the location of Shangri-La The Marina, Cairns?

12 August 2025

The location is consistently praised as excellent and very convenient, being close to the marina, re... ... Show more
Question Icon

What is the general condition and maintenance like at Shangri-La The Marina, Cairns?

12 August 2025

Many guests feel the hotel is tired, dated, and in need of refurbishment. Common issues include worn... ... Show more
Question Icon

How is the cleanliness of the rooms and hotel at Shangri-La The Marina, Cairns?

12 August 2025

Cleanliness received mixed reviews. While some guests found their rooms clean, others reported issue... ... Show more
Question Icon

What is the bed comfort like at Shangri-La The Marina, Cairns?

12 August 2025

Bed comfort varied. Some guests found the beds comfortable, while others described them as uncomfort... ... Show more
Question Icon

What are the dining options and food quality like at Shangri-La The Marina, Cairns?

12 August 2025

Dining experiences are mixed. The Backyard Restaurant received positive feedback for its staff and o... ... Show more
Question Icon

How is the staff at Shangri-La The Marina, Cairns?

12 August 2025

Staff experiences were mixed. Many guests found the staff polite and friendly, particularly at the C... ... Show more
Question Icon

What is the pool area like at Shangri-La The Marina, Cairns?

12 August 2025

The pool area is generally considered tired and in need of repair, with peeling paint, rusty shade c... ... Show more
Question Icon

What is the noise level like at Shangri-La The Marina, Cairns?

12 August 2025

Noise was a common complaint. Guests reported noise from nearby clubs, thin walls, the car park, air... ... Show more
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What is the Club Lounge (Horizon Club) like at Shangri-La The Marina, Cairns?

12 August 2025

The Club Lounge (Horizon Club) is generally highly recommended, with guests praising the location, f... ... Show more
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What issues have guests reported with room amenities and functionality at Shangri-La The Marina, Cairns?

12 August 2025

Guests reported issues with malfunctioning TVs, confusing light switches, lack of USB ports, dated p... ... Show more
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What is the check-in/check-out process like at Shangri-La The Marina, Cairns?

12 August 2025

Check-in can be slow, disorganized, and sometimes disappointing, with a lack of staff. Check-out is... ... Show more
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Is Shangri-La The Marina, Cairns suitable for business events?

12 August 2025

While the function rooms are spacious, the organisation and professionalism of the staff when hostin... ... Show more
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What is the Wi-Fi like at Shangri-La The Marina, Cairns?

12 August 2025

The reviews do not mention the Wi-Fi. Please contact the hotel directly for information.
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What is the parking situation like at Shangri-La The Marina, Cairns?

12 August 2025

Parking is available under the hotel for a fee of $20, but it’s located in the shopping centre car p... ... Show more
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Are there any extra charges guests should be aware of at Shangri-La The Marina, Cairns?

12 August 2025

Guests reported a security bond being taken on their credit card, and some were charged credit card... ... Show more
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Are there any smells guests have noticed at Shangri-La The Marina, Cairns?

12 August 2025

Some guests mentioned a strong signature fragrance in the reception areas, and others detected a mus... ... Show more
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What about room service at Shangri-La The Marina, Cairns?

12 August 2025

Room service was generally quick, but some guests were disappointed that meals were served in takeaw... ... Show more
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What is the gym like at Shangri-La The Marina, Cairns?

12 August 2025

The gym is described as basic and small, and it is located within a shopping mall.
Question Icon

Is the hotel easy to navigate?

12 August 2025

Many guests found the hotel difficult to navigate, with long, narrow corridors and a significant wal... ... Show more
Question Icon

What are the rooms like at Shangri-La The Marina, Cairns?

12 August 2025

Rooms are generally spacious and comfortable, with many offering balconies and views (particularly o... ... Show more
Question Icon

What is the breakfast like at Shangri-La The Marina, Cairns?

12 August 2025

Breakfast receives mixed reviews. It's a buffet-style offering with a good selection of food, but so... ... Show more
Question Icon

How clean is Shangri-La The Marina, Cairns?

12 August 2025

Cleanliness receives mixed reviews. While many guests find their rooms and the hotel generally clean... ... Show more
Question Icon

What facilities are available at Shangri-La The Marina, Cairns?

12 August 2025

The hotel offers a gym, a pool, a pool bar, restaurants, a children’s play area, and a family game r... ... Show more
Question Icon

What issues might I encounter regarding noise at Shangri-La The Marina, Cairns?

12 August 2025

Some guests have experienced noise issues, including loud music from nearby establishments, slamming... ... Show more
Question Icon

What about parking at Shangri-La The Marina, Cairns?

12 August 2025

Undercover parking is available for a daily fee, typically around $20 per night, though some guests... ... Show more
Question Icon

How is the hotel layout and navigation?

12 August 2025

The hotel’s layout can be confusing due to its triangular shape and long corridors. Signage is lacki... ... Show more
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What in-room amenities are provided?

12 August 2025

Rooms typically include a Nespresso machine, a mini-bar (though some reported none), and a TV. Basic... ... Show more
Question Icon

What is the Horizon Club experience like?

12 August 2025

Guests staying in Horizon Club rooms enjoy benefits like a view and access to a separate breakfast v... ... Show more
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What about Wi-Fi and room service?

12 August 2025

The Wi-Fi is reported to be excellent. The room service menu is somewhat limited in its selection.
Question Icon

Are there any issues with bed comfort?

12 August 2025

Bed comfort is inconsistent. Some guests find the beds very comfortable, while others describe them... ... Show more
Question Icon

What is the location of Shangri-La The Marina, Cairns, and how convenient is it?

12 August 2025

Shangri-La The Marina, Cairns boasts a prime, central location within easy walking distance of the m... ... Show more
Question Icon

How is the service at Shangri-La The Marina, Cairns?

12 August 2025

The staff consistently receive high praise for being friendly, helpful, accommodating, and professio... ... Show more
Question Icon

What are the facilities available at Shangri-La The Marina, Cairns?

12 August 2025

The hotel offers a pool, gardens, restaurants, a travel/tour booking desk, and a gym (though the gym... ... Show more
Question Icon

What maintenance issues have guests reported at Shangri-La The Marina, Cairns?

12 August 2025

Guests have noted minor maintenance issues throughout the hotel, including paint missing in bathroom... ... Show more
Question Icon

Is parking available at Shangri-La The Marina, Cairns, and what is the cost?

12 August 2025

Parking is available, but it's an additional cost (around $20) and utilizes a public parking facilit... ... Show more
Question Icon

What are the potential noise issues at Shangri-La The Marina, Cairns?

12 August 2025

Some guests have reported noise issues from nearby clubs, restaurants, or helicopter tours. Rooms fa... ... Show more
Question Icon

Is the Horizon Club worth the extra cost at Shangri-La The Marina, Cairns?

12 August 2025

Opinions on the Horizon Club vary. Some guests find the access to the lounge, food, drink, and views... ... Show more
Question Icon

What have guests said about the cleanliness of Shangri-La The Marina, Cairns?

12 August 2025

The majority of guests find the hotel very clean, with spotlessly clean rooms and bathrooms. However... ... Show more
Question Icon

What is the navigation like within Shangri-La The Marina, Cairns?

12 August 2025

The hotel is a large complex, and some guests find it easy to get lost, even with a map. The walk fr... ... Show more
Question Icon

What is the policy regarding drinks at Shangri-La The Marina, Cairns?

12 August 2025

The hotel shop offers drinks at competitive prices, allowing guests to purchase and enjoy them on th... ... Show more
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Is the hotel suitable for people with mobility issues?

12 August 2025

The bathroom design, with a shower over the bath, can be awkward and dangerous for some guests, part... ... Show more

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FAQ’s about the Shangri-La The Marina, Cairns

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Property rules

Check-in
From 2:00 PM

Guests must present a photo ID at the time of check-in

Check-out
Until 11:00 AM
Pets

Pets are allowed. Charges may apply.

Cards accepted at this hotel

House rules

Check-in: 6:00 PM - 11:00 PM
Checkout before 9:00 AM
2 guests maximum

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Shangri-La The Marina, Cairns

Pierpoint Road, 4870 Cairns, Australia
Excellent
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  • Family
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  • Solo
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