Crystalbrook Riley
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Crystalbrook Riley

131-141 The Esplanade, 4870 Cairns, Australia
92% Excellent Share Save
leaf Families Favourite

Crystalbrook Riley is praised for its great location near the city center and attractions in Cairns. Guests appreciate the convenient and easy access to nearby exclusive all-suite hotels providing 4-star facilities...

IN THE SPOTLIGHT
Beach Access, Spacious Rooms, Family Friendly
1900071642 5152 Cairns -16.91612 145.77381 5 2654077 Crystalbrook Riley 1075000700780004 24 withoutdate
  • 9.2
    Superb
    1539 reviews
    • Innovative architecture
      Innovative architecture
    • Nature retreat
      Nature retreat
    • 24/7 concierge
      24/7 concierge
    • Michelin-star dining
      Michelin-star dining
    • Beachfront bliss
    • Luxury amenities
    • High-speed WiFi
    • Sophisticated design

About

  • iconBoutique-style modern retreat.
  • iconRooftop dining with skyline views.
  • iconSpacious rooms with king-size beds.
  • iconRooftop terrace with stylish lounge.
  • iconState-of-the-art gym with trainers.
leaf Families Favourite
IN THE SPORTLIGHT
Batch View. Delicious Food.
Kids- Friendly
Great for
Business
Rated 4.0
Ages 13 or above
Ages 2 - 12
Under 2
-

Facilities

  • Swimming Pool
    Pool, Hotel pool, On-site swimming pool
  • Air conditioning
    A/C, AC, air conditioner, climate control, room cooling, central air, air-con, in-room air conditioning, temperature control
  • Car parking
    On-site parking, Self-parking, Reserved parking, parking
  • Non-smoking rooms
    smoke-free rooms, no smoking rooms, non-smoker rooms, smoke-free accommodation, non-smoking accommodation, rooms without smoking, non-smoking units, smoke-free guest rooms, non-smoking suites, tobacco-free rooms
  • Laundry service
    laundry service, clothes washing, washing service, laundry facilities, in-house laundry, Laundry
  • Hairdryer
    blow dryer, hair dryer, hotel hairdryer, in-room dryer, bathroom hair dryer, wall-mounted hairdryer
  • Safe
    room safe, personal safe, security safe, in-room safe, digital safe box, valuables safe
  • TV
    television, in-room TV, smart TV, color TV, guestroom television
  • Restaurant
    on-site restaurant, hotel dining, in-house restaurant, hotel eatery, dining area, guest restaurant
  • Internet Access
    Internet access, Wired internet, Broadband connection, Ethernet access, High-speed internet connection, Internet service, Network access, DSL connection, LAN access, Internet connectivity, internet
  • Gym / Fitness Centre
    Gym, fitness centre, On-site gym, Hotel gym, Workout room, Exercise facility, Fitness room
  • Babysitting
    babysitting service, nanny service, childminding, private childcare, in-room babysitting, paid babysitting, Babysitting/Child services
  • Wi-Fi in public areas
    Public area Wi-Fi, Wi-Fi in common areas, Wireless internet in public areas, Internet access in public spaces, Lobby Wi-Fi, Wi-Fi in shared areas, Wi-Fi in hotel lobby, Wi-Fi in lounge areas, Wi-Fi in reception area, Wi-Fi available in public areas, public area wifi, Wi-Fi on premises

Facilities

Room

  • Hairdryer
  • TV
  • Telephone
  • Non-smoking rooms
  • Air conditioning
  • Mini bar
  • Desk
  • Bathroom
  • Coffee/tea maker
  • Cleaning
  • Private Bathroom

Miscellaneous

  • Safe

Business Services

  • Business center

Bathroom

  • Shower
  • Bathrobes

Food & Drink

  • Restaurant
  • Bar

Services

  • Laundry service
  • Room Service
  • Bicycle rental

General

  • Meeting facilities
  • Cafe
  • Wheelchair accessible

Common Areas

  • Elevator

Internet

  • Internet Access
  • Wi-Fi in public areas

Safety & Security

  • Disabled facilities

Front Desk Services

  • Wake up service
  • Concierge
  • Currency Exchange
  • Tour Desk

Outdoor

  • Garden

Swimming Pool

  • Outdoor pool

Activities

  • Swimming Pool
  • Massage
  • Jacuzzi
  • Spa
  • Wellness

Wellness

  • Gym / Fitness Centre

Parking

  • Car parking

Entertainment & Family Services

  • Babysitting

Kitchen

  • Refrigerator

Bedroom

  • Slippers

Cleaning Services

  • Daily Housekeeping

Staff languages

  • English
  • Spanish

Room

  • Hairdryer

Miscellaneous

  • Safe

Business Services

  • Business center

Bathroom

  • Shower

Food & Drink

  • Restaurant

Services

  • Laundry service

General

  • Meeting facilities

Common Areas

  • Elevator

Internet

  • Internet Access

Safety & Security

  • Disabled facilities

Front Desk Services

  • Wake up service

Outdoor

  • Garden

Swimming Pool

  • Outdoor pool

Activities

  • Swimming Pool

Wellness

  • Gym / Fitness Centre

Parking

  • Car parking

Entertainment & Family Services

  • Babysitting

Kitchen

  • Refrigerator

Bedroom

  • Slippers

Cleaning Services

  • Daily Housekeeping

Staff languages

  • English
Show all

Location

  • 131-141 The Esplanade, 4870 Cairns, Australia
  • Not Available.
  • Not Available.
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Q & A for Crystalbrook Riley

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What is the check-in/check-out process like at Crystalbrook Riley, and what issues might guests encounter?
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What is the check-in process like?
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How does Crystalbrook Riley address guest issues?
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What have guests said about the cleanliness of the rooms and the hotel in general?
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What is the general cleanliness of the hotel and rooms?
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What issues have guests experienced with the rooms themselves (e.g., room type, views, amenities)?
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What issues have guests experienced with room requests and room features?
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Q & A for Crystalbrook Riley

About: Crystalbrook Riley

Question Icon

What is the check-in/check-out process like at Crystalbrook Riley, and what issues might guests encounter?

12 August 2025

Check-in and check-out can be problematic. Guests have reported rooms not being ready at check-in de... ... Show more
Question Icon

How would you describe the quality of service at Crystalbrook Riley?

12 August 2025

Service levels are inconsistent. While many guests praise the staff as friendly and accommodating, a... ... Show more
Question Icon

What have guests said about the cleanliness of the rooms and the hotel in general?

12 August 2025

Cleanliness is a recurring concern. Reports include dirty and stained bed sheets, pillowcases, and p... ... Show more
Question Icon

What issues have guests experienced with the rooms themselves (e.g., room type, views, amenities)?

12 August 2025

Guests have reported issues with receiving the room type they booked (e.g., double instead of king b... ... Show more
Question Icon

What is the pool area like at Crystalbrook Riley?

12 August 2025

The pool area is generally considered a highlight, described as fantastic, superb, and lovely. Howev... ... Show more
Question Icon

What have guests experienced regarding noise levels at Crystalbrook Riley?

12 August 2025

Some guests reported noise issues, including loud music from pool parties, noisy neighbours, a lack... ... Show more
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What is the quality and variety of food and beverage options at Crystalbrook Riley?

12 August 2025

Food and beverage quality is mixed. Some guests found the food overpriced and of poor quality, while... ... Show more
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What have guests reported regarding lost or stolen items at Crystalbrook Riley?

12 August 2025

Guests have reported lost items with little to no assistance from the hotel, as housekeeping is outs... ... Show more
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What payment methods are accepted at Crystalbrook Riley, and have there been any issues with billing?

12 August 2025

The hotel is cashless and relies on card payments. Some guests reported issues with billing and inac... ... Show more
Question Icon

Is Crystalbrook Riley suitable for families, particularly regarding room capacity?

12 August 2025

While the hotel advertises rooms for three adults, guests found that only two beds were provided wit... ... Show more
Question Icon

What is the location of Crystalbrook Riley like?

12 August 2025

The hotel has a great and central location, within walking distance of many attractions, restaurants... ... Show more
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What is the Wi-Fi experience like at Crystalbrook Riley?

12 August 2025

The Wi-Fi requires an app and is described as clunky to set up. Some guests suggested it should allo... ... Show more
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What facilities are available at Crystalbrook Riley?

12 August 2025

The hotel offers bikes for guest use and umbrellas available from the front desk. There is a gym wit... ... Show more
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What have guests said about the value for money at Crystalbrook Riley?

12 August 2025

Many guests felt the hotel was expensive for what it offered, especially considering the service iss... ... Show more
Question Icon

What issues have guests experienced with room requests and room features?

12 August 2025

Guests have reported issues with room requests not being fulfilled, such as not receiving the reques... ... Show more
Question Icon

What is the quality and availability of food and beverage service, including room service?

12 August 2025

Opinions on food and beverage varied. Breakfast received mixed reviews, with some finding it poor qu... ... Show more
Question Icon

How would guests describe the staff at Crystalbrook Riley?

12 August 2025

Most guests praised the staff as friendly, helpful, and accommodating, with many specifically mentio... ... Show more
Question Icon

What is the general cleanliness of the hotel and rooms?

12 August 2025

Feedback on cleanliness was mixed. While many guests found the hotel clean overall, others reported... ... Show more
Question Icon

What technology is available in the rooms, and are there any issues with it?

12 August 2025

Rooms are equipped with iPads for ordering room service and controlling some room functions. However... ... Show more
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What are the parking and transportation options at Crystalbrook Riley?

12 August 2025

Parking is available, but it comes with a fee. There is no complimentary airport transfer, and trips... ... Show more
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What environmental initiatives does Crystalbrook Riley have?

12 August 2025

The hotel is eco-friendly, with initiatives like refillable water bottles, wooden keys, and larger e... ... Show more
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What facilities are available for families and children?

12 August 2025

The pool has a shallow area suitable for toddlers and some guests appreciated the availability of po... ... Show more
Question Icon

What issues have guests experienced with the air conditioning?

12 August 2025

Some guests experienced issues with the air conditioning, including it not working properly or being... ... Show more
Question Icon

What is the noise level like at Crystalbrook Riley?

12 August 2025

The hotel is generally well-soundproofed, but some guests experienced noise from nearby construction... ... Show more
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What extra charges or billing issues should guests be aware of?

12 August 2025

Be careful of the hold placed on your card for incidentals, as it wasn’t always clearly explained. S... ... Show more
Question Icon

What is the gym like at Crystalbrook Riley?

12 August 2025

The gym is small and has limited equipment, lacking a sauna or steam room.
Question Icon

What is the status of the spa at Crystalbrook Riley?

12 August 2025

The spa was closed for renovations during some guests’ stays. Booking in advance was difficult even... ... Show more
Question Icon

What should guests be aware of regarding the check-in process?

12 August 2025

Guests generally reported a quick and efficient check-in process, even arriving late at night. Staff... ... Show more
Question Icon

What are the rooms like at Crystalbrook Riley?

12 August 2025

Rooms at Crystalbrook Riley are consistently described as modern, spacious, and well-appointed, feat... ... Show more
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How would you describe the staff at Crystalbrook Riley?

12 August 2025

The staff at Crystalbrook Riley are overwhelmingly described as friendly, helpful, accommodating, an... ... Show more
Question Icon

What are the dining options like at Crystalbrook Riley, and what is the breakfast like?

12 August 2025

Crystalbrook Riley offers multiple dining options, including Rocco’s Rooftop Restaurant, Paper Crane... ... Show more
Question Icon

What amenities are available at Crystalbrook Riley?

12 August 2025

Crystalbrook Riley offers a range of amenities including a spa (Eléme Day Spa), a gym (though small... ... Show more
Question Icon

Is Crystalbrook Riley suitable for families?

12 August 2025

Yes, Crystalbrook Riley is considered a good option for families with kids, offering a relaxing envi... ... Show more
Question Icon

What issues have guests experienced at Crystalbrook Riley?

12 August 2025

Guests have reported a mix of issues, including problems with the air conditioning (temperature cont... ... Show more
Question Icon

What is the parking situation at Crystalbrook Riley?

12 August 2025

Parking is available at the hotel, but it can be problematic during peak hours. Street parking is an... ... Show more
Question Icon

How does Crystalbrook Riley address guest issues?

12 August 2025

Hotel management, particularly a manager named Liam, has been praised for quickly and effectively re... ... Show more
Question Icon

Is Crystalbrook Riley environmentally conscious?

12 August 2025

The hotel promotes sustainability and offers filtered water refill stations, which has been apprecia... ... Show more
Question Icon

What is the check-in process like?

12 August 2025

The check-in process is generally positive, with staff being friendly and helpful. Some guests were... ... Show more

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FAQ’s about the Crystalbrook Riley

FAQ’s

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Property rules

Check-in
From 2:00 PM to 12:00 AM

Guests must present a photo ID at the time of check-in

Check-out
From 12:00 AM to 11:00 AM
Pets

Pets are allowed. Charges may apply.

Cards accepted at this hotel

House rules

Check-in: 6:00 PM - 11:00 PM
Checkout before 9:00 AM
2 guests maximum

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Crystalbrook Riley

131-141 The Esplanade, 4870 Cairns, Australia
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