What is the check-in process like at Capitanos, especially for late arrivals?
12 August 2025
Check-in is generally straightforward, but reception has limited hours (typically 9am-6pm, though so...
Check-in is generally straightforward, but reception has limited hours (typically 9am-6pm, though sometimes closing earlier). Late check-in is possible, often with arrangements made for a key to be left in a secure lockbox, but communication regarding access codes isn’t always proactive. It’s best to confirm details and call if needed. Self check-in is available.
...
Show more
What is the deposit policy at Capitanos, and how is the refund processed?
12 August 2025
A deposit of $100 is often requested upon arrival. Guests have reported delays in receiving their re...
A deposit of $100 is often requested upon arrival. Guests have reported delays in receiving their refund, sometimes exceeding 10 days after check-out, and difficulty getting updates on the refund status. It's advisable to inquire about the refund process during check-in.
...
Show more
What are the rooms like at Capitanos?
12 August 2025
Rooms are generally described as basic, motel-style accommodations, ranging from small and cramped t...
Rooms are generally described as basic, motel-style accommodations, ranging from small and cramped to recently renovated and spacious. Many include a kitchenette with a microwave and fridge, and some have balconies. Reviews are mixed regarding cleanliness and condition, with some guests finding them clean and comfortable, while others noted issues with cleanliness (dust, stains, bugs) and dated furnishings. Some rooms have bunk beds.
...
Show more
What kitchen facilities are available at Capitanos?
12 August 2025
Rooms have a kitchenette with a fridge, microwave, toaster, and some crockery/cutlery. A communal ki...
Rooms have a kitchenette with a fridge, microwave, toaster, and some crockery/cutlery. A communal kitchen is no longer available, and there is no stovetop or oven in the rooms. A BBQ area is available for guest use.
...
Show more
What is the noise level like at Capitanos?
12 August 2025
Noise is a common concern. Guests have reported noise from nearby bars (until 2-3am), bottle recycli...
Noise is a common concern. Guests have reported noise from nearby bars (until 2-3am), bottle recycling, traffic, the pool area, parties, and neighboring buildings (air conditioning units, water filters). Some rooms face the pool, which can also be noisy. While generally quiet, the location on Mitchell Street can expose guests to some street noise.
...
Show more
Is parking available at Capitanos, and what is it like?
12 August 2025
Parking is available on-site, but spaces are limited and small, potentially unsuitable for larger ve...
Parking is available on-site, but spaces are limited and small, potentially unsuitable for larger vehicles. It is secure, requiring a room key for access. Access can be tight, and the entry gate has been reported as malfunctioning at times. Alternative parking options are available nearby.
...
Show more
What is the staff like at Capitanos?
12 August 2025
The staff are consistently praised as friendly, helpful, and accommodating. Guests frequently mentio...
The staff are consistently praised as friendly, helpful, and accommodating. Guests frequently mention specific staff members (Leanne, Paulo, Brad, Emma) for going above and beyond to assist with requests, local recommendations, and travel advice. Experiences are overwhelmingly positive.
...
Show more
What is the air conditioning like at Capitanos?
12 August 2025
Air conditioning is available in the rooms, but experiences vary. Some units are older and may not c...
Air conditioning is available in the rooms, but experiences vary. Some units are older and may not cool effectively, be noisy, or have malfunctioning fans. The property is reportedly upgrading to split systems. Some units have no remote control and are set to a fixed temperature.
...
Show more
What are the bathrooms like at Capitanos?
12 August 2025
Bathrooms are generally small and basic. Some guests have reported issues with shower pressure, brok...
Bathrooms are generally small and basic. Some guests have reported issues with shower pressure, broken or poorly fitting shower doors (sometimes replaced with stained curtains), lack of exhaust fans, limited space for toiletries, and no towel rails. Some bathrooms may lack hot water initially or have poor drainage.
...
Show more
What is the location of Capitanos like?
12 August 2025
The location is very central and convenient, within walking distance of the city center, restaurants...
The location is very central and convenient, within walking distance of the city center, restaurants, bars, shops, the wharf, the waterfront, and attractions like Mindil Beach and the casino. It's on Mitchell Street, a main street, and close to public transport. While convenient, some guests describe the area as being on the edge of the city centre, near backpacker hostels and a strip club.
...
Show more
How often is housekeeping provided at Capitanos?
12 August 2025
Daily housekeeping is not standard. Rooms are typically serviced every three days, though guests can...
Daily housekeeping is not standard. Rooms are typically serviced every three days, though guests can request trash removal. Sheets are not automatically changed if the bed is occupied.
...
Show more
What security measures are in place at Capitanos?
12 August 2025
There is a security gate and metal security doors on the rooms. However, the gate has been reported...
There is a security gate and metal security doors on the rooms. However, the gate has been reported as being propped open during the day. The property is generally considered secure.
...
Show more
What is the Wi-Fi like at Capitanos?
12 August 2025
Wi-Fi is available, and generally reported as good, but some guests have experienced occasional disc...
Wi-Fi is available, and generally reported as good, but some guests have experienced occasional disconnections when streaming and may need to reconnect.
...
Show more
Is there a pool at Capitanos, and what is it like?
12 August 2025
Yes, there is a pool, which some guests found decent, clean, and a great place to relax. Recent impr...
Yes, there is a pool, which some guests found decent, clean, and a great place to relax. Recent improvements have been made to the pool area, including shade and the BBQ area. However, it can be noisy due to its proximity to rooms, and some guests have noted reports of tiles in the pool cutting feet.
...
Show more
Are there laundry facilities available at Capitanos?
12 August 2025
Yes, there are washing machines and dryers available for guest use, operated via an app and paid for...
Yes, there are washing machines and dryers available for guest use, operated via an app and paid for separately. Some guests reported the dryers being locked after hours.
...
Show more
Are there stairs at Capitanos, and is there elevator access?
12 August 2025
Yes, there are stairs to the first floor, and there is no lift. Guests with mobility issues should r...
Yes, there are stairs to the first floor, and there is no lift. Guests with mobility issues should request a ground-floor room.
...
Show more
Are there any potential issues with pests at Capitanos?
12 August 2025
A few guests have reported seeing cockroaches or lizards in their rooms, which is potentially common...
A few guests have reported seeing cockroaches or lizards in their rooms, which is potentially common in tropical areas.
...
Show more
Are there any smells at Capitanos?
12 August 2025
One guest noted a slight smell of cigarette smoke at the entrance, but not near the rooms.
Are there any issues with hot water at Capitanos?
12 August 2025
Generally, yes, but some guests experienced issues with the hot water initially, which was resolved...
Generally, yes, but some guests experienced issues with the hot water initially, which was resolved with a plumber’s visit.
...
Show more
Is there a night safe available at Capitanos?
12 August 2025
Yes, but some guests found it difficult to locate and use, suggesting clearer signage would be helpf...
Yes, but some guests found it difficult to locate and use, suggesting clearer signage would be helpful.
...
Show more
How far is Capitanos from the Darwin Airport?
12 August 2025
It’s easily accessible, approximately 10-15 minutes away by car or taxi.