What is the cleanliness like at Illinois Hotel?
12 August 2025
Cleanliness is inconsistent. While some guests report the hotel is very clean with clean bedding and...
Cleanliness is inconsistent. While some guests report the hotel is very clean with clean bedding and regularly cleaned bathrooms, many others have experienced issues with dirty rooms, bathrooms, hallways, and stained bedding. Dust, unclean shared bathrooms, and dirty floors are common complaints.
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What are the bathroom facilities like at Illinois Hotel?
12 August 2025
Bathrooms are either private (in some rooms) or shared. Shared bathrooms serve a large number of roo...
Bathrooms are either private (in some rooms) or shared. Shared bathrooms serve a large number of rooms and frequently receive complaints about cleanliness, lack of soap and toilet paper, and broken dispensers. Issues with toilet doors and a lack of surfaces for toiletries have also been reported. Some rooms do have private bathrooms.
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What is the noise level like at Illinois Hotel?
12 August 2025
Illinois Hotel is generally noisy. It's located near a busy road (Parramatta Rd) with significant tr...
Illinois Hotel is generally noisy. It's located near a busy road (Parramatta Rd) with significant traffic noise. Automatic door closers slam loudly, and rooms near fire exits experience frequent disturbances. Thin walls also contribute to the noise. Some guests have found their rooms quiet, but earplugs are recommended.
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What amenities are provided in the rooms at Illinois Hotel?
12 August 2025
Amenities are basic. Rooms may include tea and coffee making facilities, a TV with good channels, an...
Amenities are basic. Rooms may include tea and coffee making facilities, a TV with good channels, and a fridge (though it may not be turned on). Toiletries are provided, but the selection can be limited. However, many guests report a lack of mirrors, bins, hangers, wardrobes, and duvet covers. Some rooms have broken or unusable lamps.
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Is parking available at Illinois Hotel?
12 August 2025
Yes, parking is generally considered good and free, though one guest mentioned it as a potential iss...
Yes, parking is generally considered good and free, though one guest mentioned it as a potential issue.
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What is the check-in/check-out process like at Illinois Hotel?
12 August 2025
Check-in is generally easy and friendly, with late-night/early-morning check-in/out possible. Howeve...
Check-in is generally easy and friendly, with late-night/early-morning check-in/out possible. However, finding staff can sometimes be difficult, both during check-in and when returning keys at check-out.
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What dining options are available at Illinois Hotel?
12 August 2025
There is a bar downstairs that serves food, which guests generally enjoy. However, the onsite kitche...
There is a bar downstairs that serves food, which guests generally enjoy. However, the onsite kitchen was reported as being under renovation and unavailable by some reviewers. A food truck is also available on site, and breakfast can be obtained there.
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What is the size of the rooms at Illinois Hotel?
12 August 2025
Many guests find the rooms to be very small and cramped, with limited space for luggage.
How would you describe the staff at Illinois Hotel?
12 August 2025
The staff consistently receive positive feedback and are described as friendly, helpful, and accommo...
The staff consistently receive positive feedback and are described as friendly, helpful, and accommodating. Guests frequently mention excellent service.
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Is there elevator access at Illinois Hotel?
12 August 2025
No, there are no elevators at Illinois Hotel. Guests with large luggage or mobility issues should be...
No, there are no elevators at Illinois Hotel. Guests with large luggage or mobility issues should be aware of this.
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Are there any noticeable smells at Illinois Hotel?
12 August 2025
Several guests have reported a strong smell throughout the hotel, described as a combination of chlo...
Several guests have reported a strong smell throughout the hotel, described as a combination of chlorine, cigarettes, and a musty odor. Some rooms specifically smell of cigarette smoke.
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Do the rooms at Illinois Hotel match the advertised photos?
12 August 2025
Many guests feel the photos are misleading and that the rooms do not match the advertised appearance...
Many guests feel the photos are misleading and that the rooms do not match the advertised appearance.
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Is breakfast included at Illinois Hotel?
12 August 2025
Breakfast is not automatically included with a stay, but guests can obtain breakfast from the onsite...
Breakfast is not automatically included with a stay, but guests can obtain breakfast from the onsite food truck. Some guests also bring their own breakfast.
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How conveniently located is Illinois Hotel for public transportation?
12 August 2025
The hotel is well-situated with easy access to bus stops and light rail.
Is there a bar/pub at Illinois Hotel?
12 August 2025
Yes, there is a bar/pub on site with a gaming room and outdoor area, which guests found elegant and...
Yes, there is a bar/pub on site with a gaming room and outdoor area, which guests found elegant and a bonus.
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How comfortable are the beds at Illinois Hotel?
12 August 2025
The beds are frequently described as comfortable, though some guests found the pillows to be thin.
Is there a kitchen available for guest use at Illinois Hotel?
12 August 2025
No, there isn't a public kitchenette with a microwave.
What is the cancellation policy at Illinois Hotel?
12 August 2025
While Booking.com may show a strict cancellation policy, some guests were able to successfully reque...
While Booking.com may show a strict cancellation policy, some guests were able to successfully request a cancellation without being charged by contacting the hotel directly.
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