Have there been reports of credit card fraud at Le Chatelet?
12 August 2025
Several guests have reported their credit cards being cloned after use at the hotel or when booking...
Several guests have reported their credit cards being cloned after use at the hotel or when booking through platforms. Issues were reported by guests and their traveling companions, leading to recommendations to pay with cash and exercise caution. The hotel and booking platforms reportedly blamed each other, with no clear resolution.
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What is the breakfast like at Le Chatelet?
12 August 2025
Breakfast receives mixed reviews. While some guests found it acceptable, many describe it as basic,...
Breakfast receives mixed reviews. While some guests found it acceptable, many describe it as basic, with limited variety – typically bread, jam, and medialunas. Savory options like cheese, ham, or eggs are often lacking. Recent reports suggest it may not be self-service due to Covid protocols, but is generally considered good with some variety, including fruit and scrambled eggs, though some suggest more variety and softer pastries.
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What is the check-in and check-out process like at Le Chatelet?
12 August 2025
Guests frequently report negative experiences with check-in and check-out, describing it as among th...
Guests frequently report negative experiences with check-in and check-out, describing it as among the worst they've encountered. Common issues include unhelpful staff, lack of luggage assistance, and conflicting information regarding late check-out. There have been instances of guests being questioned while attempting to use hotel facilities after check-out.
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Is parking available at Le Chatelet, and is it sufficient?
12 August 2025
Parking is limited and a significant issue. The hotel does not have enough spaces for all guests, an...
Parking is limited and a significant issue. The hotel does not have enough spaces for all guests, and street parking can be difficult to find. Parking availability may be restricted to guests in higher-category rooms.
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How clean is Le Chatelet?
12 August 2025
Cleanliness receives generally positive feedback, with many guests praising the impeccable cleanline...
Cleanliness receives generally positive feedback, with many guests praising the impeccable cleanliness of rooms and the hotel. However, some guests have noted minor issues like mold or a need for better floor cleaning.
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What is the staff like at Le Chatelet?
12 August 2025
Experiences with the staff are mixed. While many guests praise the staff as friendly, helpful, and a...
Experiences with the staff are mixed. While many guests praise the staff as friendly, helpful, and accommodating, particularly reception and breakfast staff, others have described them as rude, unhelpful, and lacking empathy.
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How effective is the heating and air conditioning at Le Chatelet?
12 August 2025
The heating system can be problematic, with some guests finding it too hot and difficult to regulate...
The heating system can be problematic, with some guests finding it too hot and difficult to regulate, while others experience cold rooms and frequent on/off cycling. The air conditioning has been reported as noisy. The heating system can also be noisy, potentially disrupting sleep.
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Is the hotel quiet, or are there noise issues?
12 August 2025
Some guests report noise issues, particularly from the heating system and other guests returning to...
Some guests report noise issues, particularly from the heating system and other guests returning to their rooms at night. The hotel’s wooden construction can amplify sounds.
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What are the bathrooms like at Le Chatelet?
12 August 2025
Bathrooms are generally described as small and in need of maintenance. Some guests have reported wat...
Bathrooms are generally described as small and in need of maintenance. Some guests have reported water leaks and limited space in the shower.
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What amenities are available at Le Chatelet?
12 August 2025
The hotel offers a spa/sauna, jacuzzi, and a garden with a pool (availability may be limited). Some...
The hotel offers a spa/sauna, jacuzzi, and a garden with a pool (availability may be limited). Some rooms have kettles, though mugs and tea/coffee aren't always provided, and some have fireplaces. The spa/sauna has been reported as closed by some guests.
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Is Le Chatelet suitable for families?
12 August 2025
Le Chatelet can be suitable for families, with connecting rooms available. However, the limited brea...
Le Chatelet can be suitable for families, with connecting rooms available. However, the limited breakfast options and potential noise could be drawbacks.
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How would you describe the location of Le Chatelet?
12 August 2025
The location is consistently praised as excellent. It is centrally located, close to shops, restaura...
The location is consistently praised as excellent. It is centrally located, close to shops, restaurants, and attractions like Lake Lacar and the Bandurrias trail. It's in a quiet street and easily accessible.
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What are the rooms like at Le Chatelet?
12 August 2025
Rooms are generally described as beautiful, comfortable, and clean, but can be quite small, especial...
Rooms are generally described as beautiful, comfortable, and clean, but can be quite small, especially with large luggage. Bathrooms are also small.
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What is the Wi-Fi like at Le Chatelet?
12 August 2025
Guests report that the Wi-Fi works perfectly and is fast.
Are refrigerators available in the rooms?
12 August 2025
Yes, at least some rooms have refrigerators that cool very well.
What size are the double beds at Le Chatelet?
12 August 2025
Some guests have noted that double beds are only queen-sized, not king-sized.