About: Puerto Amarras Hotel & Suites
What is the Wi-Fi like at Puerto Amarras Hotel & Suites?
12 August 2025
The Wi-Fi is frequently reported as unreliable, slow, or difficult to connect to. Many guests experi...
The Wi-Fi is frequently reported as unreliable, slow, or difficult to connect to. Many guests experienced issues impacting their ability to work or stay connected.
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What is the parking situation at Puerto Amarras Hotel & Suites?
12 August 2025
Parking is available but limited and can be difficult to secure. It's often full, requiring guests t...
Parking is available but limited and can be difficult to secure. It's often full, requiring guests to park several blocks away. Parking is public, has an additional fee (around $500 per night), and may be uneven or have occupied spaces. Assistance with luggage is available but can be slow.
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What is the breakfast like at Puerto Amarras Hotel & Suites?
12 August 2025
Breakfast receives mixed reviews. It's often described as basic, with limited options like toast, me...
Breakfast receives mixed reviews. It's often described as basic, with limited options like toast, medialunas, and coffee. It may not be included in the room rate and can be expensive if purchased separately, often priced in US dollars. Some guests noted a change from a buffet to an à la carte menu with limited choices. Quality and service can be inconsistent.
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How is the cleanliness at Puerto Amarras Hotel & Suites?
12 August 2025
Cleanliness receives mixed reviews. While some guests found the rooms clean and spacious, many other...
Cleanliness receives mixed reviews. While some guests found the rooms clean and spacious, many others reported issues with dirt, dust, stained towels, dirty bathrooms, and unclean common areas. Some areas, like the parking lot, may also be less clean.
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How noisy is Puerto Amarras Hotel & Suites?
12 August 2025
Noise is a common complaint. Guests reported noise from the bar, street noise, loud music from nearb...
Noise is a common complaint. Guests reported noise from the bar, street noise, loud music from nearby venues, hotel machinery (air conditioning, heating), and neighboring rooms. Single-paned windows offer limited soundproofing.
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What is the check-in process and staff service like at Puerto Amarras Hotel & Suites?
12 August 2025
Guests have experienced issues with check-in, including being downgraded to lower room categories wi...
Guests have experienced issues with check-in, including being downgraded to lower room categories without resolution. Staff service is inconsistent, with some finding them unfriendly, unhelpful, or unresponsive. A lack of English speakers at reception has also been noted. However, some guests praised the friendliness and helpfulness of the night shift staff.
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What amenities are available in the rooms at Puerto Amarras Hotel & Suites?
12 August 2025
Rooms generally lack basic amenities like bathrobes, slippers, hair dryers, coffee makers, kettles,...
Rooms generally lack basic amenities like bathrobes, slippers, hair dryers, coffee makers, kettles, sufficient electrical outlets, and kitchen utensils. Refrigerators may be noisy or not function properly, and some rooms lack a safe. Kitchenettes may be present but lack necessary cookware.
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What is the general maintenance and condition of Puerto Amarras Hotel & Suites?
12 August 2025
Many guests feel the hotel is in need of updating and maintenance. They noted worn furniture, peelin...
Many guests feel the hotel is in need of updating and maintenance. They noted worn furniture, peeling paint, broken air conditioning, leaky air conditioners, malfunctioning refrigerators, broken furniture, and outdated or uncomfortable beds. The hotel shows general signs of wear and tear.
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Is Puerto Amarras Hotel & Suites suitable for families?
12 August 2025
Some guests found the spacious rooms suitable for families, while others noted a lack of amenities f...
Some guests found the spacious rooms suitable for families, while others noted a lack of amenities for children and a potentially unaccommodating atmosphere. Limited hot water due to individual tank heaters could also be an issue for larger families.
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Is room service available at Puerto Amarras Hotel & Suites?
12 August 2025
No, room service is not available, despite the presence of a restaurant on the main floor.
Are there any hidden or extra charges at Puerto Amarras Hotel & Suites?
12 August 2025
Guests reported being charged more than the price shown on booking platforms, as well as additional...
Guests reported being charged more than the price shown on booking platforms, as well as additional fees for parking and breakfast (even when advertised as included).
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What is the location of Puerto Amarras Hotel & Suites like?
12 August 2025
The location is generally considered excellent, in a safe and developing area with beautiful views o...
The location is generally considered excellent, in a safe and developing area with beautiful views of the river. It's close to a shopping center and casino, but not in the city center. It's described as a tranquil area.
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How spacious are the rooms at Puerto Amarras Hotel & Suites?
12 August 2025
The rooms are consistently described as large, spacious, and comfortable, with ample lighting and co...
The rooms are consistently described as large, spacious, and comfortable, with ample lighting and comfortable, large beds.
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Is there a restaurant or bar at Puerto Amarras Hotel & Suites?
12 August 2025
Yes, there is a bar/restaurant (Bilbao) located on the ground floor. Guests generally enjoy the bar,...
Yes, there is a bar/restaurant (Bilbao) located on the ground floor. Guests generally enjoy the bar, praising the food and atmosphere. However, some found the restaurant’s food quality inconsistent.
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Are there any accessibility features at Puerto Amarras Hotel & Suites?
12 August 2025
One guest noted a lack of accessibility features for guests with disabilities, specifically difficul...
One guest noted a lack of accessibility features for guests with disabilities, specifically difficulty entering the hotel with a wheelchair.
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What recreational facilities are available at Puerto Amarras Hotel & Suites, and what is their condition?
12 August 2025
Puerto Amarras Hotel & Suites offers a gym and a swimming pool. However, some guests have reported t...
Puerto Amarras Hotel & Suites offers a gym and a swimming pool. However, some guests have reported that the gym may be unavailable during their stay, and the pool sometimes lacks amenities such as chairs, umbrellas, and bar service.
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What are the check-in/check-out times, and are there any potential issues with the process?
12 August 2025
Check-in is not always guaranteed before 2 PM, and check-out is at 10 AM. Guests have occasionally e...
Check-in is not always guaranteed before 2 PM, and check-out is at 10 AM. Guests have occasionally experienced delays with the parking barrier due to reception staff being busy.
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Is there climate control in the rooms at Puerto Amarras Hotel & Suites?
12 August 2025
Heating is available and functions well in the rooms.
Does Puerto Amarras Hotel & Suites provide a hair dryer in the rooms?
12 August 2025
No, the hotel does not provide hair dryers for guests.
Is the price displayed on Booking.com the final price I will pay?
12 August 2025
Some guests have reported discrepancies between the price shown on Booking.com and the final amount...
Some guests have reported discrepancies between the price shown on Booking.com and the final amount they were charged, without clear explanations of the additional fees.
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