How is the overall cleanliness and condition of Nuevo Mundo?
12 August 2025
Guest feedback regarding cleanliness and the hotel's condition is mixed. While some guests found the...
Guest feedback regarding cleanliness and the hotel's condition is mixed. While some guests found the hotel clean, comfortable, and with pleasant common areas, others reported issues with dirt, dust, worn furniture, unclean bathrooms (including mold and broken fixtures), and rooms appearing older and more worn than depicted in online photos. Maintenance issues such as leaky faucets, broken TVs, and non-functioning air conditioning were also reported.
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How would guests describe the staff and service at Nuevo Mundo?
12 August 2025
The staff consistently receives highly positive feedback. Guests frequently praise their friendlines...
The staff consistently receives highly positive feedback. Guests frequently praise their friendliness, helpfulness, willingness to assist with requests, and provide information. The concierge, Sebastian, was specifically mentioned for excellent service. Staff were also accommodating with technology assistance, such as lending a computer when needed.
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What is the breakfast experience like at Nuevo Mundo?
12 August 2025
Breakfast receives mixed reviews. While some guests found it good or adequate, many describe it as b...
Breakfast receives mixed reviews. While some guests found it good or adequate, many describe it as basic, poor, or lacking variety, with limited options like toast and medialunas. It is not a self-service buffet; guests are served at their table. Reports include cold toast and limited options for those with dietary restrictions.
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What is the location of Nuevo Mundo in relation to the city center?
12 August 2025
The hotel is considered relatively well-located, but not directly in the city center. It’s approxima...
The hotel is considered relatively well-located, but not directly in the city center. It’s approximately a 14-block walk to the main restaurants and shops, but local businesses are nearby. The location is described as being in a safe area, close to the center of San Rafael, but not necessarily in the most central spot.
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What is the parking situation at Nuevo Mundo?
12 August 2025
The hotel offers parking, but it is not directly on-site. It’s located around the corner and can be...
The hotel offers parking, but it is not directly on-site. It’s located around the corner and can be complicated to access, especially in rainy weather. Guests may need to ask at reception to have the garage opened.
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What is the condition and availability of amenities like the pool and spa at Nuevo Mundo?
12 August 2025
The pool is often reported as being in poor condition – dirty, shallow, and lacking maintenance, and...
The pool is often reported as being in poor condition – dirty, shallow, and lacking maintenance, and sometimes closed or not heated. The hotel advertises a spa, but several guests reported that it was closed and not operational. Many rooms do not have a refrigerator (frigobar).
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Is the Wi-Fi at Nuevo Mundo reliable?
12 August 2025
Wi-Fi is available, but many guests reported it as being unstable and frequently disconnecting.
Are there any noise issues at Nuevo Mundo?
12 August 2025
Some guests reported experiencing noise in the rooms. Please note: This FAQ is based solely on the p...
Some guests reported experiencing noise in the rooms. Please note: This FAQ is based solely on the provided reviews. For the most up-to-date information, please contact the hotel directly.
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Are there carpets in the rooms at Nuevo Mundo?
12 August 2025
One guest mentioned the presence of carpets, but noted it might be a personal preference.