About: San Rafael Group Hotel
What is the check-in time at San Rafael Group Hotel?
12 August 2025
Check-in is at 3:00 PM, although some guests have found this to be a late check-in time.
What is the location of San Rafael Group Hotel like?
12 August 2025
The hotel is well-located, within walking distance of the city center and situated in a quiet neighb...
The hotel is well-located, within walking distance of the city center and situated in a quiet neighborhood with easy access to shops and restaurants.
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How would you describe the breakfast at San Rafael Group Hotel?
12 August 2025
Breakfast receives mixed reviews. While generally considered good, complete, and abundant with a goo...
Breakfast receives mixed reviews. While generally considered good, complete, and abundant with a good value, some guests felt the variety could be improved, requesting more fruit and cheese cream. Some also noted issues with yogurt not being refrigerated, and discrepancies between photos and the actual offering.
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What is the staff at San Rafael Group Hotel like?
12 August 2025
The staff is consistently praised as being friendly, helpful, and attentive. Silvio and Brisa are sp...
The staff is consistently praised as being friendly, helpful, and attentive. Silvio and Brisa are specifically mentioned for their excellent service. However, some reviewers have reported experiencing rude or unhelpful service from certain receptionists.
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How clean and comfortable are the rooms at San Rafael Group Hotel?
12 August 2025
Rooms are generally described as spacious and comfortable, with large beds. However, feedback on cle...
Rooms are generally described as spacious and comfortable, with large beds. However, feedback on cleanliness is mixed, with some guests finding rooms very clean while others noted issues like stained bedding, mold, and dirty bathrooms. Some rooms may be small, and closets can be small for two people.
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Is parking available at San Rafael Group Hotel, and is it convenient?
12 August 2025
Parking is available in a garage about 50 meters from the hotel, but guests need assistance from rec...
Parking is available in a garage about 50 meters from the hotel, but guests need assistance from reception to access it, which some found inconvenient. Some guests opted to park on the street instead.
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What issues have guests reported with the rooms at San Rafael Group Hotel?
12 August 2025
Guests have reported various issues with the rooms, including non-functioning or noisy air condition...
Guests have reported various issues with the rooms, including non-functioning or noisy air conditioning, broken tiles, faulty electrical outlets, a lack of a remote control for the TV, and issues with heating emitting an odor.
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Have there been any issues with pricing or billing at San Rafael Group Hotel?
12 August 2025
Several guests experienced discrepancies between the price shown on Booking.com and the final amount...
Several guests experienced discrepancies between the price shown on Booking.com and the final amount charged at the hotel, due to additional taxes and fees. Some also reported confusion with confirmations received in different currencies.
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Is San Rafael Group Hotel a quiet hotel?
12 August 2025
Most guests report a quiet and peaceful stay. However, some have noted that the walls are thin, allo...
Most guests report a quiet and peaceful stay. However, some have noted that the walls are thin, allowing noise to travel between rooms.
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Does San Rafael Group Hotel accommodate dietary needs?
12 August 2025
At least one guest reported that the hotel incorporated gluten-free products into the breakfast buff...
At least one guest reported that the hotel incorporated gluten-free products into the breakfast buffet upon request.
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Have there been any issues with basic amenities like hot water or toiletries?
12 August 2025
One guest experienced a lack of hot water during their stay, and some guests reported that basic toi...
One guest experienced a lack of hot water during their stay, and some guests reported that basic toiletries like soap were not provided in their rooms.
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Is Wi-Fi available at San Rafael Group Hotel, and is it reliable?
12 August 2025
Wi-Fi is available, but some guests reported issues with its reliability and connectivity within the...
Wi-Fi is available, but some guests reported issues with its reliability and connectivity within the rooms.
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Have there been any issues with cancellations at San Rafael Group Hotel?
12 August 2025
One guest experienced issues with a cancellation, stating that the hotel didn't process it promptly...
One guest experienced issues with a cancellation, stating that the hotel didn't process it promptly and charged a high fee.
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Do the photos on booking sites accurately represent San Rafael Group Hotel?
12 August 2025
Several guests stated that the photos of the hotel and breakfast did not accurately represent the ac...
Several guests stated that the photos of the hotel and breakfast did not accurately represent the actual conditions.
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What is the value for money at San Rafael Group Hotel?
12 August 2025
Many guests felt the hotel offered excellent value for the price, especially considering its locatio...
Many guests felt the hotel offered excellent value for the price, especially considering its location and amenities, and that it was more affordable than other hotels in the area.
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Can the hotel assist with local activities and tours?
12 August 2025
The staff can offer recommendations for restaurants and places to visit. Some guests suggested the h...
The staff can offer recommendations for restaurants and places to visit. Some guests suggested the hotel could improve communication with local tour agencies to better assist tourists with excursions.
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