About: Hotel Puerta del Sol
What is the location of Hotel Puerta del Sol?
12 August 2025
Hotel Puerta del Sol is very centrally located, just a few blocks from the pedestrian street and mai...
Hotel Puerta del Sol is very centrally located, just a few blocks from the pedestrian street and main plaza, making it easy to walk to shops, restaurants, and attractions. It's also close to the bus terminal.
...
Show more
What is the breakfast like at Hotel Puerta del Sol?
12 August 2025
Breakfast at Hotel Puerta del Sol receives mixed reviews. It's generally described as complete, vari...
Breakfast at Hotel Puerta del Sol receives mixed reviews. It's generally described as complete, varied, and abundant, with sweet and savory options like pastries, medialunas, and sandwiches. However, some guests felt it lacked healthy options, fresh produce, or that items weren't always replenished.
...
Show more
What is the overall condition and maintenance of Hotel Puerta del Sol?
12 August 2025
Hotel Puerta del Sol is an older building that could use some updating and maintenance. Many guests...
Hotel Puerta del Sol is an older building that could use some updating and maintenance. Many guests noted that the rooms, carpets, and furniture are worn, outdated, and sometimes in need of repair. While generally comfortable, some areas may show signs of age like peeling paint or broken fixtures.
...
Show more
How would you describe the staff at Hotel Puerta del Sol?
12 August 2025
The staff at Hotel Puerta del Sol consistently receives positive feedback for being friendly, helpfu...
The staff at Hotel Puerta del Sol consistently receives positive feedback for being friendly, helpful, and attentive. Guests frequently mention their willingness to assist with requests, provide information, and offer recommendations. Specific staff members like Eduardo, Cristian, Jorge, Miguel, and Pablo were often praised.
...
Show more
What is the quality of the air conditioning and heating at Hotel Puerta del Sol?
12 August 2025
Air conditioning and heating are available, but guests often report issues. The air conditioning is...
Air conditioning and heating are available, but guests often report issues. The air conditioning is frequently described as old, noisy, and ineffective, sometimes requiring assistance from reception to operate. Heating is often centrally controlled and can be difficult to adjust. Some rooms may be too hot or cold.
...
Show more
How reliable is the Wi-Fi at Hotel Puerta del Sol?
12 August 2025
The Wi-Fi at Hotel Puerta del Sol is frequently reported as being poor, unreliable, and often unavai...
The Wi-Fi at Hotel Puerta del Sol is frequently reported as being poor, unreliable, and often unavailable in the rooms. Guests often experience weak signals, frequent disconnections, and difficulty connecting. The signal is generally better in the lobby area.
...
Show more
What is the cleanliness like at Hotel Puerta del Sol?
12 August 2025
Feedback on cleanliness is mixed. While many guests found the hotel and rooms to be clean and well-m...
Feedback on cleanliness is mixed. While many guests found the hotel and rooms to be clean and well-maintained, others reported issues with dirty carpets, stained sheets, hair in the bathroom, and a general lack of cleanliness in some areas.
...
Show more
Are there any issues with hot water availability at Hotel Puerta del Sol?
12 August 2025
Several guests reported problems with hot water, including long wait times for it to heat up or a co...
Several guests reported problems with hot water, including long wait times for it to heat up or a complete lack of hot water. In some cases, this issue was significant enough to require a guest to change hotels.
...
Show more
What is the condition of the bathrooms at Hotel Puerta del Sol?
12 August 2025
Bathrooms are generally described as old and in need of repair. Some guests mentioned issues with le...
Bathrooms are generally described as old and in need of repair. Some guests mentioned issues with leaky faucets, a lack of ventilation, unpleasant odors, and a risk of falls due to the size and structure of the bathtubs.
...
Show more
Are there any noise issues at Hotel Puerta del Sol?
12 August 2025
Guests reported noise from various sources, including the street, other rooms, the old elevators, an...
Guests reported noise from various sources, including the street, other rooms, the old elevators, and the air conditioning units. Rooms facing the street or overlooking the parking area may be particularly noisy.
...
Show more
Are there enough electrical outlets in the rooms at Hotel Puerta del Sol?
12 August 2025
Several guests mentioned a lack of conveniently located electrical outlets in the rooms, particularl...
Several guests mentioned a lack of conveniently located electrical outlets in the rooms, particularly near the beds.
...
Show more
What is the condition of the elevators at Hotel Puerta del Sol?
12 August 2025
The elevators are described as old, slow, and sometimes malfunctioning. Some guests reported doors n...
The elevators are described as old, slow, and sometimes malfunctioning. Some guests reported doors not closing properly or making loud noises.
...
Show more
Does Hotel Puerta del Sol have parking?
12 August 2025
No, the hotel does not have its own parking. However, there is a large parking garage nearby, but fi...
No, the hotel does not have its own parking. However, there is a large parking garage nearby, but finding space can be difficult during the week.
...
Show more
Does Hotel Puerta del Sol have a refrigerator in the rooms?
12 August 2025
No, several guests mentioned that the rooms do not have a refrigerator (frigobar).
Is Hotel Puerta del Sol a good value for the price?
12 August 2025
Many guests felt the hotel offered excellent value for the price, considering its location, service,...
Many guests felt the hotel offered excellent value for the price, considering its location, service, and breakfast.
...
Show more
Is there 24-hour reception at Hotel Puerta del Sol?
12 August 2025
Yes, the reception is open 24 hours a day, which was appreciated by guests arriving late or leaving...
Yes, the reception is open 24 hours a day, which was appreciated by guests arriving late or leaving early.
...
Show more
What payment methods are accepted at Hotel Puerta del Sol?
12 August 2025
Some guests experienced issues with payment, specifically regarding the exchange rate when paying wi...
Some guests experienced issues with payment, specifically regarding the exchange rate when paying with a debit card in a currency other than the local currency. It's best to confirm payment options and exchange rates directly with the hotel.
...
Show more