About: Riviera Hotel & Spa
How accurate is the hotel's online description and do the rooms match the photos?
12 August 2025
Many guests reported discrepancies between the hotel's online description and their actual experienc...
Many guests reported discrepancies between the hotel's online description and their actual experience. Rooms were often described as older, more worn, smaller than advertised, and not matching the photos. Amenities and services were also sometimes misrepresented. It's important to manage expectations and be aware that the hotel may not fully live up to its online portrayal.
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What is the breakfast like at Riviera Hotel & Spa?
12 August 2025
Breakfast at Riviera Hotel & Spa receives mixed reviews. While generally considered good, abundant,...
Breakfast at Riviera Hotel & Spa receives mixed reviews. While generally considered good, abundant, and rich with pastries and homemade items, some guests found it lacking in variety, specifically requesting more fruit, healthy options, eggs, ham, and cheese. Service begins at 8:00 AM and can accommodate early departures, but may have issues with dietary restrictions. Some older reviews mention it as basic with weak coffee.
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What is the condition and cleanliness of the hotel and rooms?
12 August 2025
Cleanliness and maintenance are inconsistent. While many guests found the hotel and rooms to be clea...
Cleanliness and maintenance are inconsistent. While many guests found the hotel and rooms to be clean and well-maintained, others reported issues such as hair in the bathroom, dirty bathrooms, cockroaches, leaky faucets, clogged toilets, musty odors, and a general lack of upkeep. The hotel appears to be undergoing maintenance, but some areas feel outdated.
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What is the Wi-Fi situation at Riviera Hotel & Spa?
12 August 2025
Wi-Fi is available, but the signal strength in the rooms can be weak. It is advertised as being avai...
Wi-Fi is available, but the signal strength in the rooms can be weak. It is advertised as being available only in common areas, and several guests reported it not working at all during their stay.
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What are the air conditioning and heating systems like?
12 August 2025
The hotel has both air conditioning and heating, but both systems can be problematic. Air conditioni...
The hotel has both air conditioning and heating, but both systems can be problematic. Air conditioning units are described as old and noisy, with some not working. Heating can also be unreliable, with issues including not turning on, tripping electricity, or being difficult to regulate. The heating may be turned off during the day.
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What is the parking situation at Riviera Hotel & Spa?
12 August 2025
Parking is very limited, with a small lot that fills up quickly, forcing guests to park on the stree...
Parking is very limited, with a small lot that fills up quickly, forcing guests to park on the street. The lot is unlit and can be cluttered. Spaces are first-come, first-served and cannot be reserved. Larger vehicles may find the spaces tight.
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Is the hotel accessible for people with mobility issues?
12 August 2025
No, the hotel is not well-equipped for people with disabilities. It does not have an elevator or ram...
No, the hotel is not well-equipped for people with disabilities. It does not have an elevator or ramps, and doorways are narrow. Rooms are also located in a separate building from the main hotel areas.
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Is the hotel noisy, and can guests hear sounds from neighboring rooms?
12 August 2025
Several guests reported noise issues, including thin walls where they could hear conversations from...
Several guests reported noise issues, including thin walls where they could hear conversations from neighboring rooms and doors rattling in the wind.
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What is the experience with reservations and check-in?
12 August 2025
Some guests experienced issues with their reservations not being found upon arrival and were initial...
Some guests experienced issues with their reservations not being found upon arrival and were initially offered inferior rooms.
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What is the staff like at Riviera Hotel & Spa?
12 August 2025
The staff consistently receives high praise for their friendliness, helpfulness, attentiveness, and...
The staff consistently receives high praise for their friendliness, helpfulness, attentiveness, and courteousness. Guests frequently mention the excellent service from reception, restaurant staff, and cleaning staff, even acknowledging they are accustomed to complaints about the hotel’s condition.
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What are the bathrooms like?
12 August 2025
Bathrooms are frequently mentioned as being old, small, and poorly maintained. Issues include leaky...
Bathrooms are frequently mentioned as being old, small, and poorly maintained. Issues include leaky faucets, clogged toilets, broken bidets, low showerheads, leaking/flooding showers, and a lack of hot water.
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What are the pool facilities like at Riviera Hotel & Spa?
12 August 2025
The hotel has a large outdoor pool and a smaller, indoor, heated pool. The heated pool is popular, b...
The hotel has a large outdoor pool and a smaller, indoor, heated pool. The heated pool is popular, but some found it too small or the temperature too high. There are no bathrooms located directly near the pool area, requiring a walk through the hotel. The outdoor pool was under repair during one guest's stay.
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Is the spa available and what services are offered?
12 August 2025
The spa is advertised, but often isn’t fully functional. Some guests found it unavailable, while oth...
The spa is advertised, but often isn’t fully functional. Some guests found it unavailable, while others said services like the sauna required separate booking and had limited availability. Massages are highly recommended, but require advance booking and are an additional cost.
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Is the hotel pet-friendly?
12 August 2025
Yes, the hotel is pet-friendly.
What is the hotel’s location like?
12 August 2025
The hotel’s location is considered ideal – easy to reach and close to the city center, about a 12-bl...
The hotel’s location is considered ideal – easy to reach and close to the city center, about a 12-block walk.
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Are there any extra or hidden charges?
12 August 2025
Some guests were surprised by extra charges, including a 15% surcharge for paying with a credit card...
Some guests were surprised by extra charges, including a 15% surcharge for paying with a credit card, a charge for heating water for mate, and additional costs for spa services.
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