How accurate are the photos of Santiago Hotel compared to its actual condition?
12 August 2025
Many guests have reported that the photos online do not accurately represent the current condition o...
Many guests have reported that the photos online do not accurately represent the current condition of the hotel. Reviewers frequently noted a significant difference between the advertised appearance and the reality, with the hotel appearing older and more worn than depicted. Some guests were even given rooms different from those they booked and saw online.
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What is the safety and general atmosphere of the neighborhood surrounding Santiago Hotel?
12 August 2025
The neighborhood around Santiago Hotel is described as somewhat dangerous, particularly at night. Se...
The neighborhood around Santiago Hotel is described as somewhat dangerous, particularly at night. Several guests felt unsafe walking around, mentioning issues with people asking for money and concerns about prostitution and petty theft. Some taxi drivers advised caution. While many guests had no issues, it’s advisable to be aware of your surroundings, as the area can feel deserted and some businesses close early.
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What is the cleanliness like at Santiago Hotel?
12 August 2025
Cleanliness feedback is mixed. While many guests found the hotel and rooms to be very clean, with da...
Cleanliness feedback is mixed. While many guests found the hotel and rooms to be very clean, with daily housekeeping, others reported issues with dirty rooms, unclean carpets, stained sheets, mold, dust, and even cockroaches. Some reviewers noted issues with cleanliness in the bathrooms or that towels weren’t always changed during room service. Public areas like the lobby are generally reported as clean.
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What is the status and condition of the pool at Santiago Hotel?
12 August 2025
The pool is frequently mentioned as being out of service, under renovation, or in poor condition. Gu...
The pool is frequently mentioned as being out of service, under renovation, or in poor condition. Guests have described it as dirty, shallow, with tiles coming off, or simply small and sometimes cool. Several guests specifically booked the hotel for the pool and were disappointed to find it unusable or neglected.
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What is the breakfast like at Santiago Hotel?
12 August 2025
Breakfast generally receives negative to mixed feedback. It's often described as basic, limited in o...
Breakfast generally receives negative to mixed feedback. It's often described as basic, limited in options (typically pastries and toast), and lacking variety with limited or no fruit, cheese, or meat. While some guests found it acceptable, particularly for a single night, others felt it was repetitive or insufficient. Some reviewers noted it became limited later in the morning.
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What is the availability and reliability of Wi-Fi at Santiago Hotel?
12 August 2025
Wi-Fi is available, but access is often limited to the lobby area and unreliable even there. Many gu...
Wi-Fi is available, but access is often limited to the lobby area and unreliable even there. Many guests reported that it did not work in their rooms or experienced poor connection quality, making it difficult to stream videos or use social media.
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How would you describe the staff at Santiago Hotel?
12 August 2025
The staff, particularly the receptionists (Silvia, Jose, Lucas & Alicia, and José are frequently men...
The staff, particularly the receptionists (Silvia, Jose, Lucas & Alicia, and José are frequently mentioned), are consistently praised for their friendliness, helpfulness, and willingness to assist guests. Many guests highlight excellent service and a welcoming atmosphere.
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Are there noise issues at Santiago Hotel?
12 August 2025
Noise was a common complaint. Guests reported hearing noise from other rooms, the hallways, doors sl...
Noise was a common complaint. Guests reported hearing noise from other rooms, the hallways, doors slamming, people cleaning, and from outside the hotel, especially at night. The hotel's older construction may also contribute to poor soundproofing.
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What kind of maintenance issues are commonly reported at Santiago Hotel?
12 August 2025
Many guests reported various maintenance problems, including broken toilets, leaky bathrooms, broken...
Many guests reported various maintenance problems, including broken toilets, leaky bathrooms, broken furniture, malfunctioning air conditioning (often blowing only cold air), broken locks, non-functioning TVs, peeling paint, dampness, and a general lack of upkeep. The hotel is generally described as old, outdated, and in need of significant renovation.
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Is parking available at Santiago Hotel?
12 August 2025
No, the hotel does not have its own parking facilities. Parking is limited to a few blocks away and...
No, the hotel does not have its own parking facilities. Parking is limited to a few blocks away and is considered risky for leaving a vehicle overnight. Nearby parking options are often managed by individuals who charge a fee, which can be unclear or change.
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What are the rooms like at Santiago Hotel?
12 August 2025
Rooms are generally described as small or cramped, though some are considered comfortable or spaciou...
Rooms are generally described as small or cramped, though some are considered comfortable or spacious. Some have been recently renovated. They include a TV and air conditioning. Issues reported include old furnishings, small bathrooms, uncomfortable beds, a lack of amenities like a mini-fridge, musty smells, and worn carpets.
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What is the location of Santiago Hotel in relation to city attractions and transportation?
12 August 2025
The hotel is centrally located, about a 350-meter walk from the pedestrian zone (city center) with s...
The hotel is centrally located, about a 350-meter walk from the pedestrian zone (city center) with shops, restaurants, and museums. It’s also approximately 750 meters from the bus terminal and close to the train station. However, some guests felt the surrounding area wasn’t particularly nice or safe, especially at night.
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Is air conditioning available at Santiago Hotel, and is it reliable?
12 August 2025
Yes, air conditioning is available in the rooms and is considered essential during the summer months...
Yes, air conditioning is available in the rooms and is considered essential during the summer months. However, some guests reported issues with the air conditioning not functioning properly or leaking water.
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What is the water pressure and temperature like at Santiago Hotel?
12 August 2025
Most guests reported good water pressure and hot water in their rooms.
What is unique about the door locking system in the rooms at Santiago Hotel?
12 August 2025
The rooms have a door locking system similar to an office, closing from the inside without a key, wh...
The rooms have a door locking system similar to an office, closing from the inside without a key, which some guests found confusing and noisy.
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Are there any hidden costs or discrepancies in pricing at Santiago Hotel?
12 August 2025
Some guests experienced a significant price difference between the advertised rate and the final amo...
Some guests experienced a significant price difference between the advertised rate and the final amount charged, with additional taxes not clearly explained.
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Are there issues with mold or dampness in the rooms at Santiago Hotel?
12 August 2025
Some guests reported finding mold and dampness in their rooms, particularly around windows and air c...
Some guests reported finding mold and dampness in their rooms, particularly around windows and air conditioning units.
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Are refrigerators available in the rooms at Santiago Hotel?
12 August 2025
No, there are no refrigerators in the rooms, but guests were able to store items in the hotel’s refr...
No, there are no refrigerators in the rooms, but guests were able to store items in the hotel’s refrigerator.
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What bathroom amenities are provided at Santiago Hotel?
12 August 2025
Guests reported the bathrooms were clean and comfortable. However, some reviewers noted that only ba...
Guests reported the bathrooms were clean and comfortable. However, some reviewers noted that only bath towels were provided, and hand towels were missing.
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What is the current status of renovations or improvements at Santiago Hotel?
12 August 2025
Santiago Hotel is currently undergoing reactivation and has recently had painting work completed, as...
Santiago Hotel is currently undergoing reactivation and has recently had painting work completed, as evidenced by reports of a noticeable paint smell from some guests.
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