About: Nuevo Horizonte Hotel
Is parking available at Nuevo Horizonte Hotel and what is it like?
12 August 2025
Parking is available nearby, but it's not always guaranteed and often involves an additional fee. It...
Parking is available nearby, but it's not always guaranteed and often involves an additional fee. It's typically located off-site, a few blocks away in an underground garage that some guests describe as rundown, dimly lit, and difficult to navigate. Access often requires a key. There have been reports of discrepancies regarding parking fees, with some guests being charged despite initial assurances it was included.
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What is the size and condition of the rooms at Nuevo Horizonte Hotel?
12 August 2025
The rooms are consistently described as very small, potentially cramped for two people, and some are...
The rooms are consistently described as very small, potentially cramped for two people, and some are smaller than advertised. Many guests report the beds are also small (single/twin size). Rooms may not match the photos online.
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What is the condition of the bathrooms at Nuevo Horizonte Hotel?
12 August 2025
The bathrooms are consistently described as very small and often uncomfortable. Common complaints in...
The bathrooms are consistently described as very small and often uncomfortable. Common complaints include cramped showers with poor drainage causing flooding, lack of ventilation, and a lack of a bidet. Cleanliness is mixed, with some finding them acceptable while others report issues with dirt and mold.
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What is the breakfast like at Nuevo Horizonte Hotel?
12 August 2025
Breakfast receives mixed reviews, but is generally considered acceptable to good, with abundant and...
Breakfast receives mixed reviews, but is generally considered acceptable to good, with abundant and varied options including eggs, pastries, medialunas, yogurt, toast, and sausage. Some guests suggest adding more protein (ham, cheese) and fruit variety. Coffee quality is also sometimes mentioned as an area for improvement. There have been reports of the buffet being sparse early in the morning and replenished later.
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How clean is Nuevo Horizonte Hotel?
12 August 2025
Feedback on cleanliness is mixed. While some guests find the hotel generally clean, others report is...
Feedback on cleanliness is mixed. While some guests find the hotel generally clean, others report issues like dirty rooms, stained bedding, dust, mold in the bathrooms, and a lack of maintenance. Cleanliness during busy breakfast times has also been questioned.
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Is air conditioning and heating available and reliable at Nuevo Horizonte Hotel?
12 August 2025
Air conditioning is available, but some guests report it doesn’t work properly (leaking water, ineff...
Air conditioning is available, but some guests report it doesn’t work properly (leaking water, ineffective cooling) despite requests for repair. The heating system is centralized and cannot be individually adjusted, sometimes resulting in rooms being too warm.
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How reliable is the Wi-Fi at Nuevo Horizonte Hotel?
12 August 2025
The Wi-Fi is frequently reported as weak, unstable, or non-functional in rooms. Several guests exper...
The Wi-Fi is frequently reported as weak, unstable, or non-functional in rooms. Several guests experienced issues and reported that their complaints were ignored.
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Is Nuevo Horizonte Hotel a noisy hotel?
12 August 2025
Many guests report noise issues, including thin walls, sounds from neighboring rooms (TV, conversati...
Many guests report noise issues, including thin walls, sounds from neighboring rooms (TV, conversations), elevator noise, and street noise. Noise from hallways can also be disruptive.
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Is the price charged at the hotel consistent with the booking price?
12 August 2025
Several guests reported discrepancies between the price shown during booking (e.g., on Booking.com)...
Several guests reported discrepancies between the price shown during booking (e.g., on Booking.com) and the final price they were charged at the hotel, often due to unexpected taxes or fees. Some guests were also required to pay in cash despite booking with a credit card.
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What is the general condition and maintenance of Nuevo Horizonte Hotel?
12 August 2025
A common complaint is a general lack of maintenance throughout the hotel, with reports of peeling pa...
A common complaint is a general lack of maintenance throughout the hotel, with reports of peeling paint, broken fixtures (showerheads, safes), malfunctioning elevators, and a generally worn-down appearance. The hotel is often described as old and in need of renovation.
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How is the staff at Nuevo Horizonte Hotel?
12 August 2025
The staff receives overwhelmingly positive feedback, with guests frequently praising their friendlin...
The staff receives overwhelmingly positive feedback, with guests frequently praising their friendliness, helpfulness, and attentiveness, particularly the reception and kitchen staff. However, a small number of reviewers found the reception staff to be unfriendly or unhelpful.
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Does Nuevo Horizonte Hotel offer any additional amenities like a hairdryer or refrigerator?
12 August 2025
A hairdryer is available upon request from reception. A refrigerator (frigobar) is not standard in t...
A hairdryer is available upon request from reception. A refrigerator (frigobar) is not standard in the rooms, but a refrigerator is available for guest use in the dining area. Electric kettles are sometimes available in rooms.
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What is the location of Nuevo Horizonte Hotel?
12 August 2025
The location is consistently praised as excellent, being close to the new city center, bars, restaur...
The location is consistently praised as excellent, being close to the new city center, bars, restaurants, the casino, the main plaza, shops, the beach (about four blocks), and nightlife.
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Are the elevators at Nuevo Horizonte Hotel reliable?
12 August 2025
There are elevators, but several guests found them old, slow, and frequently out of service, forcing...
There are elevators, but several guests found them old, slow, and frequently out of service, forcing them to use the stairs.
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Is Wi-Fi available and reliable at Nuevo Horizonte Hotel?
12 August 2025
Wi-Fi is available throughout the hotel, but its reliability and strength are inconsistent. Many gue...
Wi-Fi is available throughout the hotel, but its reliability and strength are inconsistent. Many guests report weak or unavailable signals in their rooms, particularly on higher floors, with better connectivity in the reception area. Some suggest it could be improved.
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How would you describe the noise levels at Nuevo Horizonte Hotel?
12 August 2025
Noise levels at the hotel are mixed. Some guests find it quiet and peaceful, while others report noi...
Noise levels at the hotel are mixed. Some guests find it quiet and peaceful, while others report noise from neighboring rooms, street traffic, or groups staying at the hotel. Double-glazed windows can help reduce noise, but the central location contributes to potential disturbances.
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Are the rooms equipped with air conditioning and heating?
12 August 2025
Yes, all rooms are equipped with both air conditioning and heating. While generally functional, some...
Yes, all rooms are equipped with both air conditioning and heating. While generally functional, some guests have reported issues regulating the heating, finding rooms too warm.
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What amenities are provided in the rooms at Nuevo Horizonte Hotel?
12 August 2025
Rooms typically include an electric kettle with tea-making facilities, toiletries (soap, shampoo, co...
Rooms typically include an electric kettle with tea-making facilities, toiletries (soap, shampoo, conditioner), and a TV with cable. However, a hairdryer is not usually provided. Some rooms may also have a dispenser for hot/cold water in the dining area and a coffee vending machine is available.
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What is the quality of the TV service at Nuevo Horizonte Hotel?
12 August 2025
Several guests have reported issues with the TV service, including poor signal quality, snowy or unw...
Several guests have reported issues with the TV service, including poor signal quality, snowy or unwatchable channels, and Netflix not working.
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What is the check-in/check-out process like, and are there any potential issues?
12 August 2025
The check-out time may not align well with bus schedules. Some guests have also reported being initi...
The check-out time may not align well with bus schedules. Some guests have also reported being initially quoted one price and then charged a slightly higher amount.
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What are the rooms like in terms of size and condition?
12 August 2025
The rooms and bathrooms are generally described as small, which some guests find acceptable for the...
The rooms and bathrooms are generally described as small, which some guests find acceptable for the price while others find cramped. The hotel is well-maintained with modern interiors despite the older exterior. Beds and linens are generally comfortable, though some mattresses may be soft or worn.
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Is parking available at Nuevo Horizonte Hotel?
12 August 2025
Parking (cochera) is available for an extra charge and is conveniently located nearby. Guests need t...
Parking (cochera) is available for an extra charge and is conveniently located nearby. Guests need to request and return the key each time they use it. Street parking can be difficult to find.
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How would you describe the staff at Nuevo Horizonte Hotel?
12 August 2025
The staff is consistently praised for being friendly, helpful, attentive, and professional. Many gue...
The staff is consistently praised for being friendly, helpful, attentive, and professional. Many guests specifically mention positive experiences with the reception and breakfast staff, particularly Leandro.
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What is the location of Nuevo Horizonte Hotel like?
12 August 2025
The hotel is in an excellent and convenient location, close to the beach, the shopping area (Güemes...
The hotel is in an excellent and convenient location, close to the beach, the shopping area (Güemes street and Paseo Güemes), the casino, and other attractions. It's also near a police patrol route, adding to a sense of security.
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Does Nuevo Horizonte Hotel have an elevator?
12 August 2025
Yes, the hotel has an elevator, but it can be crowded during peak times (breakfast and evening).
What are the bathrooms like at Nuevo Horizonte Hotel?
12 August 2025
Bathrooms are consistently mentioned as being very small. Some guests have reported issues with the...
Bathrooms are consistently mentioned as being very small. Some guests have reported issues with the shower being cramped, water leaking outside the shower, a broken toilet seat, a leaky bidet, and poor drainage. However, some guests found them impeccable, though with low water pressure.
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Is Nuevo Horizonte Hotel suitable for people with mobility issues?
12 August 2025
The hotel does not have adapted rooms for people with disabilities, and the elevator may be small fo...
The hotel does not have adapted rooms for people with disabilities, and the elevator may be small for wheelchair users.
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Can guests use the hotel's dining area for their own food?
12 August 2025
Yes, guests are welcome to use the dining area and kitchen facilities (plates, cutlery, microwave) f...
Yes, guests are welcome to use the dining area and kitchen facilities (plates, cutlery, microwave) for their own food.
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How is the value for money at Nuevo Horizonte Hotel?
12 August 2025
Guests feel the price is very good in relation to the quality of the hotel and the services offered....
Guests feel the price is very good in relation to the quality of the hotel and the services offered. It’s considered a highly satisfactory option.
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