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Holiday Extras is a company specializing in travel extras, offering services like airport parking, airport hotels, lounge access, and transfers. Recent experiences shared by guests indicate substantial issues with obtaining refunds for cancelled bookings, particularly during periods of travel disruption. Many report difficulties contacting customer service and receiving responses that contradict stated policies, leading to considerable dissatisfaction. The company appears to have altered refund policies without adequate communication, causing financial loss and frustration for customers.
Based on the negative experiences, it is difficult to identify a demographic for whom this service is currently well-suited.
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